octonomy blog

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Name: octonomy ai
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From the latest developments in industrial AI to practical tips for service, documentation, and product teams — find the knowledge you need to move faster and work smarter.

What Most AI Maintenance Tools Get Wrong About Industrial Documentation
Sydni Williams-Shaw
Release Note 1.15.0: AI-agents with visual responses
Maren Kaspers
The Compounding Cost of Misunderstood Documentation
Sydni Williams-Shaw
How Misunderstood Documentation Drives Up Escalations and Repeat Dispatches
Sydni Williams-Shaw
How AI for Field Service Is Tackling Some of the Industry’s Biggest Challenges
Sydni Williams-Shaw
Which AI Actually Works for Technical Field Service
Sydni Williams-Shaw
octonomy Raises $20 Million in Seed Round to Accelerate Delivery of Agentic AI for Complex Service Workflows
Maren Kaspers
octonomy announces Frank Piotraschke as Chief Revenue Officer
Maren Kaspers
Release Note 1.15.0: KI-Agenten mit visuellen Antworten
Maren Kaspers
Release Note 1.14.0: More chat automation, fewer hurdles
Maren Kaspers
When German quality meets US pragmatism: octonomy goes US
Maren Kaspers
Implementing AI in customer service: complex automation for German SMEs
Maren Kaspers
What is an AI agent and how does it differ from a simple chatbot?
Maren Kaspers
Release Note 1.12.0: Knowledge filter & extended chat integration
Maren Kaspers
AI customer service: Why good response quality is more important than speed
Maren Kaspers
The State of AI in Customer Service 2025: The ultimate guide for IT decision-makers
Maren Kaspers
How an AI agent works: A look under the hood of reasoning and multi-agent systems
Maren Kaspers
Feature release: more intelligent routing systems and direct user feedback
Maren Kaspers
Why AI is becoming indispensable in customer service, especially for SMEs
Maren Kaspers